I think your world has been a bit... different, from how most people do it here, but in general if you want someone to tell you something that was scary or otherwise personal to them you need to be nice. Otherwise they won't trust you or tell you the truth.
Besides, our job here is to help people. We can't do that if we're also traumatizing them.
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Besides, our job here is to help people. We can't do that if we're also traumatizing them.