... He really needs help. What even happened to him with... evertything? He's a new arrival like her, isn't he? What is this place going to do to him if he's already like this?

"O... kay. Whatever helps, mate." She's trying very hard not to sound judgemental. That's probably not working out great. "Has Hernando considered, I dunno, eyeholes on top of the hood? Might help him see better."